Apexcount PEOPLE FEEDBACK

According to stats, only 10% of your customers tell what they think about your products or services. We created the system, that helps to find out what your customer feels at the time you serve him.

All in One System

Our team created simple, yet effective way to ask open questions and get the real opinions from your customers. Jus the way you want and need.

Save your time to research who in your company performs most and who needs some “extra motivation”. Our simple FEEDBACK SYSTEM gives you the most accurate data about your team performance in every area you are.

 

 

Features

WEBSITE / APP / QR CODE / EMAIL LINK FEEDBACK

WORKS OFFLINE ON APP

LIVE / DAILY / WEEKLY / MONTHLY REPORTS

SMS/EMAIL ALERTS WHEN FEEDBACK RATE DROPS

ASK ANY NUMBER, ANY SEQUENCE AND DIFFERENT TYPE QUESTION

CLOUD SYSTEM TO MANAGE EVERYTHING

PEOPLE FEEDBACK SYSTEM COMPONENTS

WEBSITE FEEDBACK

Embed Feedback on your website and start collecting valuable data.

You can also use our website link for feedbacks.

 

APP FEEDBACK

Install app on Android os iOS tablet or phone.

If there is no internet connection system still gathers feedback answers and once connection is restores it uploads data to cloud.

 

QR CODE FEEDBACK

Generate QR Code and put it on device, some place or print sticker. Customer scans QR Code and leaves feedback about your services.

 

E-MAIL / WEB LINK FEEDBACK

In our cloud system you can generate feedback form as E-mail / WEB link and send to you customers.

You can also embed picture with link to feedback on your employees emails, so customers can leave feedback about employees.

 

E-MAIL LINK

WEB LINK

CLOUD SYSTEM TO MANAGE EVERYTHING

Easy to manage system.
Create forms of feedback and upload to devices. You can change forms live any time and they change on your end-devices same time.
See live reports, or get them daily/weekly/monthly.
Configure which reports sees your colleagues.

 

PEOPLE FEEDBACK FORM QUESTIONS

Ask anything

Here are samples of questions you can make. You can make any length and sequence of questions.

WELCOME SCREEN

HAPPY FACES QUESTION 

CHOOSE COUPLE ANSWERS

OPEN QUESTION

YES OR NO QUESTION

NPS QUESTION

DIFFERENT DESIGN FORM

DIFFERENT COLOURS OF FORMS

 

THANK YOU  PAGE

Find out NPS – Net Promoter Score

If you want to know how loyal your customers are and would they recommend you, you can find that through the integrated NPS form in our system.

It is very important to know your NPS rate and compare yourself to companies in the same field in the world.

To do this, you need to ask: How likely is that you would recommend this company to a friend or colleague?

Based on the answers received, a globally recognized NPS score is calculated.

Depending on the answer to the question, customers are divided into 3 groups:
Detractors: 0-6 points.
Passives: 7-8 points.
Promoters: 9-10 points.

The formula of Net Promoter Score =
(Promoters-Detractors ) / Respondents * 100

If you want to find out Employee Net Promoter Score (eNPS), you need to ask: How likely are you to recommend working at this company to a friend or colleague?

 

NPS

eNPS – Employee Net Promoter Score

Pricing

Choose A Plan That Works For You!

Our Plans

All prices include European VAT

Frequently Asked Questions

How is it licensed?

Software is licensed per device.

Device is Tablet / QR code / url link / website / email or physical button device.

Do you give discounts on bigger quantity purchases?

If you buy yearly licenses – we give 2 month for free.
For more than 5 licenses we give discounts.
If you have big number of locations – we give special deal price.

What Operating System it supports?

Android and iOS 

Is physical tablet/button included in the price?

No its only Software fee. You must purchase additionally

EMPLOYEE FEEDBACK?

If you want to get feedback about your employees work, you can create employees list in our system. Each employee will have its own feedback report. We charge this feature as 1 device up to 50 employees. Contact us to find out more.

How to install app?

Android: You will receive packaged app, which you will download straight to tablet and install it.
Apple: Check Apexcount People Feedback app in Apple store

-It will show unique code on screen, and in our cloud system you will add TABLET with this code.
-Then you will need to create desirable form and assign it to added TABLET.
-And form on a TABLET will be live.

Can I see combined statistics of all my locations?

Yes you can see combined statistics, also individual statistics of locations and you can compare them.  

Where is data saved?

On a tablet and in the Cloud.

What happens if there is no WIFI?

It will save answers on TABLET and when there is WIFI active again, cloud system will receive data.