Apexcount PEOPLE FEEDBACK
According to stats, only 10% of your customers tell what they think about your products or services.
We created the system, that helps to find out what your customer feels at the time you serve him.
Apexcount People Feedback is used by well-known companies
All in One System
Our team created simple, yet effective way to ask open questions and get the real opinions from your customers. Jus the way you want and need.
Save your time to research who in your company performs most and who needs some “extra motivation”.
Our simple FEEDBACK SYSTEM gives you the most accurate data about your team performance in every area you are.
Why choose Apexcount PEOPLE FEEDBACK
YOU CAN ASK FEEDBACK FROM WEBSITE / APP / QR CODE / EMAIL LINK
WORKS OFFLINE ON APP
LIVE / DAILY / WEEKLY / MONTHLY REPORTS
SMS/EMAIL ALERTS WHEN FEEDBACK RATE DROPS
ASK ANY NUMBER, ANY SEQUENCE AND DIFFERENT TYPE QUESTION
CLOUD SYSTEM TO MANAGE EVERYTHING
PEOPLE FEEDBACK SYSTEM COMPONENTS
WEBSITE FEEDBACK
Embed Feedback on your website and start collecting valuable data.
You can also use our website link for feedbacks.
APP FEEDBACK
Install app on Android os iOS tablet or phone.
If there is no internet connection system still gathers feedback answers and once connection is restores it uploads data to cloud.
QR CODE FEEDBACK
Generate QR Code and put it on device, some place or print sticker. Customer scans QR Code and leaves feedback about your services.
E-MAIL / WEB LINK FEEDBACK
In our cloud system you can generate feedback form as E-mail / WEB link and send to you customers.
You can also embed picture with link to feedback on your employees emails, so customers can leave feedback about employees.
E-MAIL LINK
WEB LINK
CLOUD SYSTEM TO MANAGE EVERYTHING
Easy to manage system.
Create forms of feedback and upload to devices. You can change forms live any time and they change on your end-devices same time.
See live reports, or get them daily/weekly/monthly.
Configure which reports sees your colleagues.
INTEGRATED QUESTION FORMS
Ask anything and get valuable data
You can ask any type of question and an unlimited number of them.
NPS - NET PROMOTER SCORE
CSAT - CUSTOMER SATISFACTION SCORE
SMILEY SURVEYS
eNPS - Employees Net promoter score
LIKE DISLIKE QUESTION
Question with several possible answers
Question with 1 possible answer
Open Question
Question with your pictures
Find out NPS – Net Promoter Score
If you want to know how loyal your customers are and would they recommend you, you can find that through the integrated NPS form in our system.
It is very important to know your NPS rate and compare yourself to companies in the same field in the world.
To do this, you need to ask: How likely is that you would recommend this company to a friend or colleague?
Based on the answers received, a globally recognized NPS score is calculated.
Depending on the answer to the question, customers are divided into 3 groups:
Detractors: 0-6 points.
Passives: 7-8 points.
Promoters: 9-10 points.
The formula of Net Promoter Score =
(Promoters-Detractors ) / Respondents * 100
If you want to find out Employee Net Promoter Score (eNPS), you need to ask: How likely are you to recommend working at this company to a friend or colleague?
NPS
eNPS – Employee Net Promoter Score
CSAT – Customer Satisfaction Score
Customer Satisfaction Score (CSAT) is a commonly used metric that measures a customer’s level of satisfaction with a company’s products or services. It’s usually expressed as a percentage and is calculated by asking customers to rate their level of satisfaction with a recent interaction or experience on a scale of 1 to 5, with 5 being the highest score.
For example, if a customer is asked to rate their satisfaction with a recent purchase on a scale of 1 to 5, and they respond with a 5, that would be counted as 100% satisfaction. If 100 customers respond to the same question and 80 of them respond with a 5, the company’s CSAT score would be 80%.
CSAT is used by companies as a way to gauge the effectiveness of their customer service efforts, identify areas for improvement, and track progress over time. A high CSAT score indicates that customers are generally happy with the company’s products or services, while a low score can signal the need for changes to better meet customer needs and expectations.
Here are some examples of CSAT questions you can ask customers to measure their satisfaction:
1. How would you rate your overall experience working with our company?
2. Were you satisfied with the product/service you received from us?
3. How would you rate your experience with our customer service representative in recent interactions?
4. How likely are you to recommend our company to a friend or colleague?
Knowing what CSAT is and how you can benefit from measuring customer sentiment is the first step to making data-driven business decisions.
CSAT is one of the most valued customer experience metrics after the NPS® survey.
EXAMPLES OF QUESTIONS
WELCOME SCREEN
HAPPY FACES QUESTION
CHOOSE COUPLE ANSWERS
OPEN QUESTION
YES OR NO QUESTION
NPS QUESTION
DIFFERENT DESIGN FORM
DIFFERENT COLOURS OF FORMS
THANK YOU PAGE
LIKE DISLIKE QUESTION
CSAT CUSTOMER SATISFACTION SCORE
QUESTIONS WITH YOUR OWN PICTURES
Pricing
Choose A Plan That Works For You!
Our Plans
All prices include European VAT
ApexCount People Feedback MONTHLY license
- Choose any 2: (Tablet app / QR code / url / web / email or button)
- Each additional device: 12.1 Eur / month
- Cloud hosting included
- New Product features and versions updates included
- Online/E-mail/Phone support included
APEXCOUNT PEOPLE FEEDBACK 1 YEAR LICENSE
- Choose any 2: (Tablet app / QR code / url / web / email or button)
- Each additional device: 121 Eur / year
- Cloud hosting included
- New Product features and versions updates included
- Online/E-mail/Phone support included
Frequently Asked Questions
How is it licensed?
Software is licensed per device.
Device is Tablet / QR code / url link / website / email or physical button device.
Do you give discounts on bigger quantity purchases?
If you buy yearly licenses – we give 2 month for free.
For more than 5 licenses we give discounts.
If you have big number of locations – we give special deal price.
What Operating System it supports?
Android and iOS
Is physical tablet/button included in the price?
No its only Software fee. You must purchase additionally
EMPLOYEE FEEDBACK?
If you want to get feedback about your employees work, you can create employees list in our system. Each employee will have its own feedback report. We charge this feature as 1 device up to 50 employees. Contact us to find out more.
How to install app?
Android: You will receive packaged app, which you will download straight to tablet and install it.
Apple: Check Apexcount People Feedback app in Apple store
-It will show unique code on screen, and in our cloud system you will add TABLET with this code.
-Then you will need to create desirable form and assign it to added TABLET.
-And form on a TABLET will be live.
Can I see combined statistics of all my locations?
Yes you can see combined statistics, also individual statistics of locations and you can compare them.
Where is data saved?
On a tablet and in the Cloud.
What happens if there is no WIFI?
It will save answers on TABLET and when there is WIFI active again, cloud system will receive data.