Apexcount PEOPLE FEEDBACK
According to stats, only 10% of your customers tell what they think about your products or services. We created the system, that helps to find out what your customer feels at the time you serve him.
All in One System
Our team created simple, yet effective way to ask open questions and get the real opinions from your customers. Jus the way you want and need.
Save your time to research who in your company performs most and who needs some “extra motivation”. Our simple FEEDBACK SYSTEM gives you the most accurate data about your team performance in every area you are.
Features
WEBSITE / APP / QR CODE / EMAIL LINK FEEDBACK
WORKS OFFLINE ON APP
LIVE / DAILY / WEEKLY / MONTHLY REPORTS
SMS/EMAIL ALERTS WHEN FEEDBACK RATE DROPS
ASK ANY NUMBER, ANY SEQUENCE AND DIFFERENT TYPE QUESTION
CLOUD SYSTEM TO MANAGE EVERYTHING
PEOPLE FEEDBACK SYSTEM COMPONENTS
WEBSITE FEEDBACK
Embed Feedback on your website and start collecting valuable data.
You can also use our website link for feedbacks.
APP FEEDBACK
Install app on Android os iOS tablet or phone.
If there is no internet connection system still gathers feedback answers and once connection is restores it uploads data to cloud.
QR CODE FEEDBACK
Generate QR Code and put it on device, some place or print sticker. Customer scans QR Code and leaves feedback about your services.
E-MAIL / WEB LINK FEEDBACK
In our cloud system you can generate feedback form as E-mail / WEB link and send to you customers.
You can also embed picture with link to feedback on your employees emails, so customers can leave feedback about employees.
E-MAIL LINK
WEB LINK
CLOUD SYSTEM TO MANAGE EVERYTHING
Easy to manage system.
Create forms of feedback and upload to devices. You can change forms live any time and they change on your end-devices same time.
See live reports, or get them daily/weekly/monthly.
Configure which reports sees your colleagues.
PEOPLE FEEDBACK FORM QUESTIONS
Ask anything
Here are samples of questions you can make. You can make any length and sequence of questions.
WELCOME SCREEN
HAPPY FACES QUESTION
CHOOSE COUPLE ANSWERS
OPEN QUESTION
YES OR NO QUESTION
NPS QUESTION
DIFFERENT DESIGN FORM
DIFFERENT COLOURS OF FORMS
THANK YOU PAGE
Find out NPS – Net Promoter Score
If you want to know how loyal your customers are and would they recommend you, you can find that through the integrated NPS form in our system.
It is very important to know your NPS rate and compare yourself to companies in the same field in the world.
To do this, you need to ask: How likely is that you would recommend this company to a friend or colleague?
Based on the answers received, a globally recognized NPS score is calculated.
Depending on the answer to the question, customers are divided into 3 groups:
Detractors: 0-6 points.
Passives: 7-8 points.
Promoters: 9-10 points.
The formula of Net Promoter Score =
(Promoters-Detractors ) / Respondents * 100
If you want to find out Employee Net Promoter Score (eNPS), you need to ask: How likely are you to recommend working at this company to a friend or colleague?
NPS
eNPS – Employee Net Promoter Score
Pricing
Choose A Plan That Works For You!
Our Plans
All prices include European VAT
ApexCount People Feedback MONTHLY license
- Choose any 2: (Tablet app / QR code / url / web / email or button)
- Each additional device: 12.1 Eur / month
- Cloud hosting included
- New Product features and versions updates included
- Online/E-mail/Phone support included
APEXCOUNT PEOPLE FEEDBACK 1 YEAR LICENSE
- Choose any 2: (Tablet app / QR code / url / web / email or button)
- Each additional device: 121 Eur / year
- Cloud hosting included
- New Product features and versions updates included
- Online/E-mail/Phone support included
Frequently Asked Questions
How is it licensed?
Software is licensed per device.
Device is Tablet / QR code / url link / website / email or physical button device.
Do you give discounts on bigger quantity purchases?
If you buy yearly licenses – we give 2 month for free.
For more than 5 licenses we give discounts.
If you have big number of locations – we give special deal price.
What Operating System it supports?
Android and iOS
Is physical tablet/button included in the price?
No its only Software fee. You must purchase additionally
EMPLOYEE FEEDBACK?
If you want to get feedback about your employees work, you can create employees list in our system. Each employee will have its own feedback report. We charge this feature as 1 device up to 50 employees. Contact us to find out more.
How to install app?
Android: You will receive packaged app, which you will download straight to tablet and install it.
Apple: Check Apexcount People Feedback app in Apple store
-It will show unique code on screen, and in our cloud system you will add TABLET with this code.
-Then you will need to create desirable form and assign it to added TABLET.
-And form on a TABLET will be live.
Can I see combined statistics of all my locations?
Yes you can see combined statistics, also individual statistics of locations and you can compare them.
Where is data saved?
On a tablet and in the Cloud.
What happens if there is no WIFI?
It will save answers on TABLET and when there is WIFI active again, cloud system will receive data.