The Money Museums of the Bank of Lithuania have implemented Apexcount People Feedback customer experience survey systems
The customer experience survey system Apexcount People Feedback developed by ALTUMAS was implemented at the Bank of Lithuania’s Money Museums in Vilnius and Kaunas. The museum researches and compares the opinions of visitors in two cities. General or individual statistics for each museum are available.
About MONEY MUSEUM
Money Museum of the Bank of Lithuania – a museum established by the Bank of Lithuania, located in a building belonging to the Bank’s building complex on Totorių st. 2/8, in Vilnius. There is a branch of the museum in Kaunas.
5 themed halls have been opened in the museum. They are spread over two floors and cover an area of 350 m². Here you can get acquainted with the history of world and Lithuanian money. Equipped with moving stands, special lifts allow people of all ages to visit the exhibition, as well as visitors with disabilities. In the Year of Museums announced in Lithuania in 2012, the “Most Friendly Museum 2012” award was presented (among 69 cultural and leisure objects of the country).  About 1.2 thousand people visited here. people with disabilities accounted for about 5% of the total. total number of visitors. The Money Museum is also the first museum in the Baltic States to have an electronic sign language translation system installed.
Client Feedback System Apexcount People Feedback developed by ALTUMAS was installed in the MO Museum. The museum collects the opinions of visitors in several areas, at the exit, in the exhibition halls and during events. The system we have developed evaluates the visitor experience, the museum’s Net Promoter Score (NPS) and the museum’s guides feedback. If the client has visited the Guide Tour, the system will ask you to rate the Guides by name, if you did not participate in the tour, the survey will be completed.
About the MO Museum
The MO Museum, founded on the personal initiative of scientists Danguolė and Viktoras Butkai, has operated as a museum without borders for almost a decade. The collection of 5,000 works of modern and contemporary art consists of the Lithuanian Art Gold Fund from the 1960s to the present day.
1. Attraction message in registration terminal
Terminal additionally can show information message, so customers know what is it and that he needs to register.
After push, registration window opens.
After 15s of inactivity, kiosk switches this message again.
Feature is configured in Settings menu. Just upload pictures according to kiosk screens. Recommended:
– 1920×1080 for landscape kiosk,
– 1080×1920 for portrait kiosk
2. Evacuation message
When emergency happens – It is switched on on first login page.
Usually evacuation image message picture is 1920×1080 px.
Both setting are configured in Settings menu:
ALTUMAS company has developed a very simple and playful tool to find out employee Mood – Apexcount People Feedback.
The survey can be conducted in the following ways:
- App on tablet
- QR code printed or embedded in any form of content
- On your web page
- With Web link
- An image with a link is sent in the email
Questions that you ask can be such type:
- Smilies quesstion
- Choice of several answers
In addition, you can find out the company’s NPS (Net Promoter Score).
We suggest sending the question once a week (for all or individual groups of employees)
Anonymous responses about Employees Mood are provided on our CLOUD website and are visible only to you.
Contact our consultants for more information and DEMO.
Here is an example how to use one of our products ApexCount People QR Code Feedback together with Restaurants or Bars contactless digital menu.
How to make contactless Customer Feedback?
1. Order our product here: http://apexcount.com/people-feedback/
2. With our cloud configurator, you will create feedback form.
3. There You will get URL of your feedback form, and QR code.
4. Make poster design with LOGO, text “Rate Our Food and Service” and feedback form QR code.
With our form you can get feedback about: Food, Service, Employees, NPS score, get text answers and so on.
How it looks on client device scanned feedback form:
How to make contactless Digital Menu?
To generate Digital Menu QR code, you have to have it published online. Menu can be published in your website, your facebook page or in other website uploaded as a digital document. You take that URL and generate from it QR code. In google search you can find many websites that generate QR codes, just search QR Code generator.
What to put on poster:
text “Scan with phone camera this code”
and QR code directing to your menu on web.
You can also ask any marketing agency to make such posters for you.
How to read QR code?
Just direct your phone camera to QR code and it will automatically show your URL. Click and you are there.
We have released new product APEXCOUNT PEOPLE QR CODE FEEDBACK.
You can get Feedback from QR Code, WEB link or HTML form embeded on your website.
You configure, create forms, see all reports on our CLOUD. You can use our system from your phone, tablet or PC.
You can get unlimited forms, answers with this simple product just for 1 monthly fee 24.99 Eur.
So here are 3 types you can get feedback from:
1. Print QR code and put it on device or place or on paper and get Feedback from customers
2. Send HTML link to your customers with Feedback form
3. Embed Feedback on your website and start collecting data
Get yours here: http://apexcount.com/people-feedback/
In very small steps we are making a product that Steve Jobs would love 😀 Every day little improvements. Coolest interactions and nice design. And it is running on Apple products today – Client Feedback and Net Promote Score System. Real time results on our ApexCount cloud. Do you know what your customers think about your service? Do you know how loyal they are? If not, drop us a message. Do your customers give feedback? Believe me – they do! We offer 14 days trial.
Finally we finished our cloud product ApexCount People QMS – its Queue Management System. To run and configure it you need to answer 4 questions, no IT guys needed ;). – Service client from any device – Client registers on a tablet with web browser – Professional TV with web browser to show Queues. Simple and easy and price only 49.99 Eur per month (with VAT included). For Shops, Universities, Governmental Organizations, Car dealers, Offices, Transport companies and etc.
We participated in BOE trade show in Dortmund, Germany. Altumas presented its APPs business. We also were speaking about new attraction technologies for trade show booths in EVENT TECH LIVE session.
Our presented technologies
Funky Prize Wheel
Funky Photo Booth
Interactive Company Presentation
Interactive Product Catalogue
Interactive Content Player
ApexCount People Feedback
ApexCount People Counter
Interactive Content Creation
Interactive Games Creation
Custom Technology Solutions